Frequently Asked Questions

When you sign up for the 7-day trial, you receive 100% full access to all 8 learning hubs (326 books, 181 flashcard decks, 37 speed-grammar chapters, printables, videos, and extension). You will not be charged anything today ($0.00 due). If you decide Vajo is not for you, you can cancel at any time before the 7 days are up with 1 click.

Requiring payment verification protects our servers against automated scraping bots and ensures continuous, seamless access to the member portal without interruption after your trial ends.

We accept all major credit and debit cards (Visa, MasterCard, American Express) as well as PayPal through our secure 256-bit encrypted checkout gateways.

Vajo spans from absolute beginner (Pre-Basic / A1) through intermediate (A2/B1/B2) up to advanced classic literature (C1). Our placement test will immediately diagnose your reading level and guide you to appropriate materials.

German pronunciation involves subtleties in stress and syllable rhythm. By highlighting individual sentences synchronously as professional native voice actors read them, your brain associates written orthography with authentic phonetics.

Yes! The Vajo platform and Member Portal are 100% responsive and optimized for iPhones, Android smartphones, iPads, tablets, and desktop browsers.

Yes, you can upgrade your plan at any time inside the Member Portal. Any remaining balance from your current tier will be prorated towards your upgrade.

You can cancel your subscription inside your Member Hub account settings or by emailing support@vajo.com. You will continue to have access until the end of your billing cycle.